MiniWins — Support

Something not working, or a question about your subscription? We read every message.

Write to us: miniwins@purafutura.net

We usually reply within two working days.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us:

• iPhone / iPad: Settings → tap your name → Subscriptions → MiniWins → Cancel.
• Android: Play Store → profile picture → Payments and subscriptions → Subscriptions → MiniWins → Cancel.

Cancelling stops the next payment. You keep access until the end of the period you already paid for.

I paid but the app says I'm not subscribed

Open the app → gear icon → answer the grown-ups question → Restore purchases. Make sure you are signed in with the same Apple or Google account you bought the subscription with.

How do I get a refund?

Refunds are handled by Apple and Google under their own policies — we cannot issue them on their behalf. Use reportaproblem.apple.com for Apple, or the Play Store order history for Google. If something went wrong on our side, write to us and we will help you make the case.

How do I clear my child's collection?

In the app: gear icon → grown-ups question → Reset progress. This clears the found animals and nothing else. It cannot be undone.

How do I turn off sounds or analytics?

Both are in the same place: gear icon → grown-ups question → Animal sounds and Anonymous analytics.

Is my child's data safe?

Your child's progress never leaves the device. Our privacy policy explains exactly what the app does and does not send, and who processes what.

Company

Pura Futura, MB Company code 307008636 · VAT code LT100017259210 Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania